Terms & Conditions

Terms & Conditions



Welcome to our website.



If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern collectorsavenue23.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term ‘collectorsavenue23.com’ or ' CollectorsAvenue23 ' ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. The content of the pages of this website is subject to change without notice.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Use of this website and these terms are governed by the laws of Singapore. Any claim relating to use of the website shall be heard by Singapore Courts.



FAQ Note:

Delivery into customer's premise shall be at the sole request of the respective customer, and CollectorsAvenue23 shall not be responsible for any damages within the premises.

1) Customers will be allowed to select delivery time slots, after which our processing team will revert with the nearest available date of delivery.

2) If customer fails to receive the goods on the specified date/time, he/she has the option to do a self-collection at our store or pay a re-delivery fee.



After using a product, I find that it's not what I want. Can I return it?

We do not accept returns once the product has been opened and used.



The product is damaged. Can I exchange it?

You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advise you to replace with another product.



I broke the goods but I've never used it. Can I return it?

We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.



I do not need an item anymore, can I return it and get a refund?

Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.